API & Developer Resources

Build integrations with KiteCX to extend your customer support workflows.

The KiteCX API is a RESTful interface for managing tickets, contacts, and workflows programmatically. Authenticate with API keys, receive real-time updates via webhooks, and build custom integrations that fit your team's workflow.

What You Can Do

  • Create and manage support tickets programmatically
  • Query ticket status, history, and conversation threads
  • Manage contacts and customer data
  • Configure webhooks for real-time event notifications
  • Access analytics and reporting data
  • Manage team members and workspace settings

Authentication

All API requests require an API key passed in the Authorization header. API keys are scoped to your workspace and can be generated from your dashboard settings.

# Example request
curl https://api.kitecx.io/v1/tickets \
-H "Authorization: Bearer YOUR_API_KEY"

Endpoints

GET/api/v1/tickets

List all tickets with optional filters for status, priority, assignee, and date range.

POST/api/v1/tickets

Create a new support ticket with subject, description, priority, and contact information.

GET/api/v1/tickets/:id

Retrieve a single ticket with its full conversation history and metadata.

POST/api/v1/tickets/:id/messages

Send a reply to a ticket via SMS or email.

GET/api/v1/contacts

List contacts with search and pagination.

Webhooks

Configure webhook URLs in your dashboard to receive real-time notifications when events happen in your workspace. All webhook payloads include a signature header for verification.

ticket.createdFired when a new ticket is created from any channel.
ticket.updatedFired when a ticket's status, priority, or assignee changes.
ticket.resolvedFired when a ticket is marked as resolved.
message.receivedFired when a new inbound message arrives via SMS or email.

API Beta

The KiteCX API is currently in beta with select partners. Full documentation, SDKs, and a public API reference are coming soon.

Interested in early access? Contact us →

SDKs & Libraries

Official SDKs are in development:

  • Coming SoonJavaScript / TypeScript SDK
  • Coming SoonPython SDK
  • Coming SoonREST API Reference
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