How KiteCX Works

From setup to resolution in five steps. No complex configuration required.

1

Set Up Your Workspace

Create your branded workspace in minutes. Your team gets a custom URL like acme.kitecx.io where all support requests are managed from a single, intuitive dashboard.

  • Choose a custom subdomain that matches your brand
  • Invite team members with role-based permissions (admin, manager, member)
  • Configure your workspace settings, categories, and priorities
2

Connect Your Channels

Set up a dedicated SMS number and custom email domain so customers can reach you however they prefer. Every message lands in one unified inbox.

  • Get a dedicated phone number for SMS support — provisioned instantly
  • Connect your custom email domain (e.g. support@acme.com) with a simple DNS record
  • All messages from every channel appear in a single, unified inbox
3

AI Does the Heavy Lifting

When a message arrives — whether by text or email — AI reads it, extracts the key information, and creates a fully structured ticket automatically.

  • AI extracts device types, error messages, user details, and urgency from every message
  • Tickets are auto-categorized and assigned a priority level
  • Custom intake fields let you collect exactly the data your team needs — zero manual entry
4

Manage and Resolve Tickets

View all tickets in a list or drag-and-drop kanban board. Filter, sort, assign, and track SLAs — everything your team needs to stay on top of every request.

  • Kanban boards with swim lanes grouped by status, priority, assignee, or SLA health
  • Advanced filters by status, priority, assignee, source, category, and date range
  • SLA tracking with configurable response and resolution targets, business hours, and breach alerts
5

Respond Across Channels

Reply to customers via SMS or email from the same conversation thread. The customer gets a seamless experience regardless of how they contacted you.

  • Respond via SMS or email without switching tools — one thread, every channel
  • Full conversation history visible across channels for complete context
  • Internal notes and team collaboration on every ticket

Ready to get started?

Set up your workspace in minutes. No credit card required.

Start Free Trial →
← Back to home